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Merchant Terms and Conditions
In order to facilitate your search and ensure that you quickly and efficiently find the content best suited to your needs, the platform allows for the personalization of the ordering criteria for the content displayed.
The results are organized based on the following parameters, in the different sections of the platform, according to the order indicated:
1. Object
The B(u)y Sátão platform allows local merchants to make their products and services available for online sale, acting as an intermediary in the transaction between buyers and sellers.
2. Registration and Account
Only legally established merchants can register on the platform.
The merchant must provide truthful information, including tax and bank details, and keep the data updated.
The Marketplace reserves the right to suspend or terminate accounts that do not meet the requirements or violate the Terms and Conditions.
3. Merchant Obligations
The merchant is responsible for the accuracy of the descriptions and images of the products presented.
They must ensure the conformity of the products with applicable legislation, including safety standards and warranty rules.
The merchant sets prices, delivery times, and return policies, provided they comply with current legislation.
The merchant undertakes to provide adequate customer support and respond to buyer complaints.
4. Payments and Commissions
The Marketplace may charge a commission on sales made, the value of which will be disclosed to the merchant in advance, if applicable.
Payments to the merchant will be processed according to the methods and deadlines established by the Marketplace.
The merchant is responsible for issuing invoices to buyers in accordance with current tax rules.
5. Deliveries and Returns
The merchant is responsible for shipping the products and meeting the agreed deadlines.
They must accept returns and refunds in accordance with consumer protection legislation.
In case of logistical problems, the merchant must communicate with the buyer and present alternative solutions.
6. Guarantees and Responsibilities
The merchant assumes full responsibility for the products sold, including warranty and legal compliance.
The Marketplace is not responsible for claims arising from the relationship between merchant and buyer.
The merchant undertakes to maintain a good level of service and comply with the quality policies established by the Marketplace.
7. Penalties and Account Suspension
The Marketplace may suspend or cancel the merchant’s account in case of fraudulent practices, breach of sales conditions, or recurring customer complaints.
In case of suspension, the merchant will be notified and may present justifications.
8. Changes to the Terms
The Marketplace may change these Terms and Conditions upon prior notification. Continued use of the platform implies acceptance of the new conditions.
